Shipping Policy

Last Updated: 13 November 2026

SportzKit delivers football jerseys within Bangladesh only.

1. Order Confirmation

Orders are confirmed after we verify product availability, customer information, and receipt of the advance delivery charge.

Submitting an order or payment reference does not automatically confirm the order. Payment must be verified first.

2. Delivery Time and Charges

Delivery times are calculated from order confirmation and verification of the advance delivery charge.

Inside Dhaka: 1–3 business days. Delivery charge: BDT 80.
Outside Dhaka: 3–5 business days. Delivery charge: BDT 120.

Business days exclude public holidays and days when the relevant delivery service is closed. The delivery area and applicable charge will be confirmed at checkout or before order confirmation.

3. Payment Terms

We offer Cash on Delivery with advance payment of the delivery charge.

Inside Dhaka: Pay BDT 80 in advance.
Outside Dhaka: Pay BDT 120 in advance.

Pay the remaining order balance upon delivery.

Advance payments are accepted through our officially provided bKash, Nagad, and Rocket accounts. The advance is credited toward your total order amount and is not an additional charge.

Never share your payment PIN or OTP with anyone.

4. Delivery Partners

We deliver through Pathao Courier and Steadfast Courier. The delivery partner is selected based on service availability and delivery location.

5. Customer Responsibilities

Customers must provide an accurate name, active phone number, and complete delivery address.

Please remain available for order confirmation and courier calls. Address changes must be requested before the parcel is handed over to the courier.

Changes after dispatch depend on courier availability and may involve additional delivery costs, which will be communicated before proceeding.

6. Delays and Delivery Problems

Delivery estimates may be affected by public holidays, severe weather, transport disruptions, or courier service limitations.

If an order is delayed, lost, or marked as delivered but not received, contact SportzKit promptly. We will investigate with the courier and arrange an appropriate resolution.

Courier delays do not remove any cancellation or refund rights available under applicable law.

7. Failed Delivery or Refusal

If delivery fails because of an incorrect address, repeated customer unavailability, or refusal without a valid product-related reason, the customer may be responsible for the actual delivery and return courier costs, where legally permitted.

Any deduction from an advance payment will be explained. Advance payments are not automatically forfeited.

A further delivery attempt may require payment of the additional courier charge.

8. Parcel Condition

Check the parcel’s exterior when receiving it. If it appears damaged, opened, or tampered with, record the condition and contact us immediately.

Opening the parcel before payment depends on the courier’s service rules. An unboxing video is helpful when reporting a problem but is not mandatory if other reasonable evidence is available.

9. Contact

Website: sportzkit.com
Email: support@sportzkit.com
Phone: 01703800109
Support Availability: 24/7
Address: 59/Z/1 Khaje Dewan 1st Lane, Lalbagh, Dhaka-1211