Privacy Policy
Last Updated: 13 November 2026
SportzKit respects your privacy. This policy explains how we handle personal information when you use sportzkit.com, place an order, create an account, or contact us.
Business Name: SportzKit
Address: 59/Z/1 Khaje Dewan 1st Lane, Lalbagh, Dhaka-1211
Privacy Contact: support@sportzkit.com
Phone: 01703800109
1. Information We Collect
Depending on how you use our services, we collect information such as:
- Your name, email address, phone number, and delivery address.
- Billing details where required.
- Order contents, selected sizes, purchase history, and order status.
- Payment references, payment status, and transaction details submitted for verification.
- Account information when you register using your email address.
- Messages, photos, and other information submitted for customer support.
- Technical information generated when accessing our website, such as IP address, browser information, and security logs, where collected by our website systems.
You may place an order without creating an account.
Do not send us payment PINs, OTPs, financial account passwords, or unnecessary identity documents.
2. How We Use Information
We use relevant personal information to:
- Verify and confirm orders and payments.
- Prepare and deliver purchases.
- Send order, payment, and delivery updates.
- Manage accounts and customer support.
- Process cancellations, exchanges, and refunds.
- Detect fraud and protect the website.
- Maintain records required for accounting, legal obligations, and dispute resolution.
- Send promotional communications where permitted and with consent where required.
3. Information Sharing
We share information only as reasonably needed for the purposes described in this policy.
Recipients may include:
- Pathao Courier and Steadfast Courier: Recipient names, phone numbers, delivery addresses, and relevant order or collection details.
- Payment providers: Information required to verify payments or issue refunds through services such as bKash, Nagad, and Rocket.
- Website and hosting providers: Information needed to operate, maintain, and secure the store.
- Communication providers: Information needed to send service messages and permitted promotional emails or SMS.
- Authorities and professional advisers: Where legally required or reasonably necessary for legal obligations or disputes.
We do not sell customer personal information for money.
4. Payment Information
Payment services handle transactions under their own privacy and security policies.
SportzKit may retain transaction references, payment status, limited payer details, and information submitted for manual payment verification.
We never require your payment PIN or OTP to confirm an order or issue a refund.
5. Cookies and Website Storage
Our website may use cookies or similar storage to support shopping carts, account sessions, security, and preferences.
You can manage cookies through your browser settings. Blocking essential cookies may affect features such as login and checkout.
If analytics or advertising technologies are introduced, we will update this policy to identify the relevant services and explain their use. Consent controls will be provided where required before non-essential technologies are activated.
6. Promotional Emails and SMS
SportzKit may send information about new arrivals, offers, and promotions where permitted and with consent where required.
Marketing consent is optional and is not a condition of purchasing.
You may unsubscribe using the instructions provided in a promotional message or contact support@sportzkit.com to request removal from marketing communications.
Necessary order, payment, delivery, and support messages may still be sent after you unsubscribe from marketing.
7. Information Retention
We retain personal information only as long as reasonably necessary to fulfil orders, provide support, meet legal recordkeeping obligations, prevent fraud, and resolve disputes.
When information is no longer required, we will delete or anonymize it where practicable.
Deleting an account may not remove transaction records that must be retained for lawful purposes.
8. Information Security
We use reasonable technical and organizational measures appropriate to the information we handle.
Access should be limited to people and service providers who need the information for legitimate business purposes. No website, storage system, or transmission method can guarantee complete security.
9. Your Privacy Requests
Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing depends on consent.
We may request reasonable information to verify your identity. Some requests may be limited by legal recordkeeping duties or unresolved transactions and disputes.
10. International Service Providers
If a website, hosting, or communication provider processes information outside Bangladesh, your information may be processed in that location. We will use appropriate safeguards where required by applicable law.
11. Children’s Information
Our store is intended for customers legally able to make purchases or acting with appropriate parent or guardian authorization.
If you believe a child has provided personal information without appropriate authorization, contact us so we can review the matter.
12. External Links
Payment services, courier websites, and social media platforms operate under their own privacy policies. Please review their policies when using those services.
13. Updates and Contact
We will publish changes on this page with a revised date and provide additional notice where required.
For privacy questions, marketing opt-out requests, or information requests, contact:
Email: support@sportzkit.com
Phone: 01703800109
Support Availability: 24/7
