Return & Refund Policy
Last Updated: 13 November 2026
Please review the product description, jersey version, and size chart before placing an order.
1. No Change-of-Mind Returns
We do not accept returns or offer refunds when the correct, defect-free item has been supplied and the customer simply changes their mind.
This includes no longer wanting the item, changing team preference, or deciding against the purchase after delivery.
A size exchange may be available under the conditions below. Applicable consumer rights remain unaffected.
2. Size Exchange
If you receive the size you ordered but it does not fit, you must contact us within 24 hours of delivery to request a size exchange.
The following conditions apply:
- Exchanges are subject to stock availability.
- The jersey must be unworn, unwashed, unaltered, and free from stains, odours, or damage.
- Original tags and packaging must be included.
- The customer must pay all return and replacement delivery costs.
- Any applicable price difference must be paid before dispatch of the replacement.
- The item must be returned within the period provided in our exchange instructions.
A request made within 24 hours does not mean the parcel must reach us within that period. Contact us first to receive return instructions.
Customer-requested size exchanges reported after 24 hours will not be accepted, except where required by applicable law.
3. Wrong, Damaged, or Defective Items
If you receive the wrong jersey, a size different from your order, a damaged item, or a manufacturing defect, contact us within 24 hours of delivery for prompt assistance.
Please provide your order number, a description of the issue, and clear photos of the product, relevant labels, and packaging.
An unboxing video may help with verification but is not the only acceptable evidence.
After verification, we will arrange an appropriate replacement or refund where applicable. SportzKit will cover reasonable return and replacement delivery costs when the fault is ours.
The 24-hour reporting period does not exclude valid claims involving hidden defects or rights protected by applicable law.
4. Items Not Eligible for Voluntary Exchange
We do not accept voluntary exchanges for items that have been:
- Worn beyond reasonable inspection or fitting.
- Washed, altered, or repaired.
- Stained or damaged after delivery.
- Returned without their original tags or packaging.
These conditions do not remove rights concerning defective or incorrectly supplied goods.
5. Return Authorization
Do not send a product back without contacting us first.
We will provide the return address and instructions after reviewing your request. Return authorization allows the item to be inspected; it does not automatically confirm a refund or replacement.
6. Refunds
Approved product-return refunds are normally processed within 7–10 business days after we receive and inspect the returned item, or sooner where required by applicable law.
Refunds will normally be issued through the original payment method. For Cash on Delivery purchases, we will agree on an available refund method with the customer. Additional payment-provider settlement time may apply.
If the entire order is returned because of our mistake or a defective product, the refund will include the original delivery charge.
If SportzKit cannot fulfil an order or a refund is required because of non-delivery, the applicable legal refund deadline will apply. Such refunds do not depend on a returned-product inspection.
Customers will not be required to accept store credit instead of a refund they are entitled to receive.
7. Order Cancellation
You may request cancellation before the parcel is handed over to the courier.
For cancellations received before courier handover, payments collected for the cancelled order will be refunded without a cancellation penalty.
Once the parcel has been handed over to the courier, a change-of-mind cancellation is not accepted. Valid complaints about incorrect, defective, or undelivered goods remain covered by this policy and applicable law.
8. Contact
Email: support@sportzkit.com
Phone: 01703800109
Support Availability: 24/7
Include your order number when requesting a cancellation, exchange, or refund.
